TERMS OF USE

Last updated: 31 August 2026

OVERVIEW

Welcome to Harold. The terms "we", "our" and "us" refer to Harold, a trading name of Société Des Boutiques. We operate this store and website, including all associated information, content, features, tools, products and services (the "Services"). Harold uses the Shopify platform, which enables us to provide you with the Services.

These terms, together with the policies they refer to (the "Terms of Use"), set out your rights and responsibilities when you use the Services.

By visiting or using our Services, you agree to be bound by these Terms of Use and by our Privacy Policy.

Relationship with the terms and conditions of sale. These Terms of Use govern access to and use of the site. Any purchase of a product is additionally governed by our General Terms and Conditions of Sale, which prevail over these Terms in the event of any conflict regarding sale, delivery, returns, the right of withdrawal and legal guarantees.

Your consumer rights. Nothing in these Terms may have the effect of depriving a consumer of the rights conferred on them by the mandatory provisions of the French Consumer Code, the French Civil Code or European Union law.

ARTICLE 1 – ACCESS AND ACCOUNT

By accepting these Terms of Use, you confirm that you are at least 18 years old or that you have the authorisation of your legal representative.

To use the Services, in particular to purchase any of the products we offer, you may be asked to provide certain information: email address, billing, payment and delivery details. You undertake that this information is accurate, current and complete.

You are responsible for keeping your login credentials confidential and for all activity carried out from your account. You may not transfer, sell or assign your account to a third party. If you become aware of any unauthorised use of your account, please inform us without delay at contact@harold-paris.com.

ARTICLE 2 – OUR PRODUCTS

We take the greatest care in presenting our products accurately. Colours and appearance may nevertheless vary depending on the device you use, its settings and its configuration.

Product descriptions may change. We reserve the right to withdraw a product from sale and to limit the quantities offered.

This reservation does not affect the fulfilment of orders already confirmed, nor the application of the legal guarantee of conformity provided for in our terms and conditions of sale.

ARTICLE 3 – ORDERS

When you place an order, you are making an offer to purchase. The order is deemed accepted upon receipt of our written confirmation.

We may refuse an order on legitimate grounds, in particular where the product is unavailable, where there is a manifest pricing error, where there is a dispute or payment incident relating to a previous order, or where there is a serious suspicion of fraud. In the event of refusal, cancellation or modification, we will contact you at the email address or telephone number provided when ordering, and any sums already debited will be refunded to you in full.

Returns, exchanges and refunds are governed by our Return Policy.

Our products are intended for personal use. We reserve the right to refuse orders that are manifestly commercial or intended for resale.

ARTICLE 4 – PRICES AND BILLING

Prices and promotions may change. The applicable price is the one displayed at the time of the order, as set out in the confirmation email.

Displayed prices are stated in euros, inclusive of all taxes. Delivery costs are shown separately and summarised in the basket before validation. For deliveries outside the European Union, customs duties and import taxes remain payable by the recipient, under the conditions set out in our Shipping Policy.

Prices online may differ from those in store.

You undertake to provide accurate and up-to-date payment information, and confirm that you are authorised to use the payment method concerned.

ARTICLE 5 – SHIPPING AND DELIVERY

The delivery times stated are indicative and correspond to average processing and transit times. We may not be held liable for any delay attributable to the carrier, to customs formalities or to an event beyond our control.

In accordance with Article L. 216-1 of the French Consumer Code, delivery takes place no later than thirty days after conclusion of the contract, unless a different period has been expressly agreed.

In accordance with Article L. 216-4 of the French Consumer Code, the risk of loss of or damage to the products passes to you only when you take physical possession of the products, or where the carrier was chosen by you and was not offered by us.

ARTICLE 6 – INTELLECTUAL PROPERTY

The Services, including trademarks, texts, images, graphics, videos and audio content, together with their design, selection and arrangement, are the exclusive property of Harold, its affiliates or its licensors. They are protected by the French Intellectual Property Code and by the applicable international conventions.

These Terms permit you to use the Services for personal, non-commercial purposes. Any reproduction, distribution, modification, adaptation, public display, republication or transmission of any element of the Services is prohibited without our prior written consent, subject to the exceptions provided for by law.

Harold's names, logos, product designations and slogans are trademarks of Harold or its licensors and may not be used without prior written authorisation. The Shopify name and logo are trademarks of Shopify. Other trademarks appearing on the Services belong to their respective owners.

ARTICLE 7 – OPTIONAL TOOLS

The Services may give access to tools provided by third parties, over which we have no control.

These tools are made available "as is" and "as available", without warranty on our part. Their use is at your discretion, and it is your responsibility to review the applicable terms set by the third-party provider concerned.

Any new feature we deploy in the future will be subject to these Terms.

ARTICLE 8 – LINKS TO THIRD-PARTY SITES

The Services may contain links to sites operated by third parties. We exercise no control over their content and accept no responsibility for them.

We encourage you to review the terms and policies of these third parties before any transaction. Complaints relating to third-party products or services should be addressed to them directly.

ARTICLE 9 – RELATIONSHIP WITH SHOPIFY

Harold is powered by Shopify, which enables us to provide the Services to you. However, any sale or purchase made in our Store is made directly with Harold. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Harold, including any damage, harm or loss resulting from the products or services purchased. You hereby expressly release Shopify and its affiliates from any claim, damage and liability arising out of or relating to your purchase and your transaction with Harold.

This clause does not affect the rights you hold by law against us as the seller.

ARTICLE 10 – PERSONAL DATA

Personal data collected via the Services is processed in accordance with our Privacy Policy, drawn up in compliance with Regulation (EU) 2016/679 (GDPR) and French Law No. 78-17 of 6 January 1978 as amended.

As the Services are hosted by Shopify, certain data is processed by Shopify as a processor, including, where applicable, outside the European Union, on the basis of the appropriate safeguards provided for by the GDPR.

You have the right to access, rectify, erase, restrict, object to and port your data, exercisable at contact@harold-paris.com, as well as the right to lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).

ARTICLE 11 – USER CONTENT AND REVIEWS

If you send us ideas, suggestions, reviews or any other content ("Contributions"), you grant us a non-exclusive, worldwide and royalty-free licence to use, reproduce, adapt, publish and distribute those Contributions for the purposes of operating and promoting the Services, for the legal term of protection of the rights concerned.

You warrant that you hold the necessary rights over your Contributions and that they do not infringe any third-party rights, contain no defamatory, abusive, unlawful or obscene material, and contain no malicious code. You undertake not to impersonate a third party or to conceal the origin of your Contributions.

We may, without being obliged to do so, moderate or remove any Contribution that is manifestly unlawful or contrary to these Terms.

We are under no obligation to keep your Contributions confidential, to pay for them, or to respond to them.

ARTICLE 12 – ERRORS AND INACCURACIES

The Services may contain typographical errors or inaccuracies, in particular regarding descriptions, prices, delivery costs or availability.

We reserve the right to correct such errors and to update the information concerned at any time.

In the event of a manifest pricing error, we may cancel the order concerned: you will then be informed without delay and refunded in full. This right does not apply to orders duly confirmed at a correct price.

ARTICLE 13 – PROHIBITED USES

You may use the Services only for lawful purposes. In particular, it is prohibited to use the Services:

(a) for unlawful or fraudulent purposes; (b) in breach of any applicable regulation; (c) in a manner that infringes the intellectual property rights of Harold, Shopify or third parties; (d) to harass, insult, defame, intimidate or harm any person, including our employees; (e) to transmit false or misleading information; (f) to send unsolicited advertising or chain messages; (g) to impersonate any person or entity; (h) in any way likely to impede others' use of the Services.

You further undertake not to: transmit viruses or malicious code; extract, resell or exploit all or part of the Services; collect third parties' personal data; engage in phishing; use robots, scraping tools, automated devices or artificial intelligence tools to access the Services otherwise than under the conditions of Article 14; or circumvent the security measures we put in place.

In the event of a established breach, we may suspend or terminate your account after informing you, except in cases of urgency or serious harm justifying immediate action.

ARTICLE 14 – AUTOMATED AGENTS

14.1 This article applies if you use, authorise or trigger the deployment of an Agent to access or interact with the Services. An "Agent" means any software or service acting autonomously or semi-autonomously on behalf of a person, without direct supervision.

14.2 No Agent may access or interact with the Services unless it identifies itself at all times and operates in strict compliance with Article 14.4. No Agent may access the Services if we have asked it to refrain from doing so.

14.3 We may limit, including by technical means, the conditions under which Agents access the Services.

14.4 Agents must: (i) indicate in all HTTP/HTTPS requests that the request originates from an Agent and disclose its name, by including "Agent/[agent name]" in the user agent string; (ii) not conceal their nature, in particular by mimicking human behaviour or bypassing CAPTCHAs; (iii) answer honestly any question intended to determine whether the interaction originates from a human or an automated system; (iv) not circumvent measures intended to govern Agents' access to the Services.

ARTICLE 15 – SUSPENSION AND TERMINATION

We may suspend or close your access to the Services in the event of a breach of these Terms, after prior notice, except in cases of urgency.

You may close your account at any time by writing to us at contact@harold-paris.com.

Closing your account does not affect orders in progress, which remain governed by the terms and conditions of sale, nor any sums still owed.

The articles Intellectual Property, Contributions, Liability, Severability, Governing Law and Personal Data survive termination.

ARTICLE 16 – WARRANTIES

The editorial information published on the Services (guides, advice, inspirational content) is provided for guidance only. We do not warrant that it is exhaustive or suited to your particular situation.

We do not warrant that access to the Services will be uninterrupted or error-free, in particular during maintenance or in the event of circumstances beyond our control.

By contrast, the products we sell benefit as of right from the legal guarantee of conformity (Articles L. 217-3 et seq. of the French Consumer Code) and from the legal guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). These guarantees may neither be excluded nor limited. Their terms are set out in Article 9 of our terms and conditions of sale.

ARTICLE 17 – LIABILITY

We are liable, under the conditions of general law, for damage resulting from a breach of our obligations.

In accordance with Article L. 221-15 of the French Consumer Code, we are liable to you as of right for the proper performance of the obligations arising from the distance contract, whether those obligations are performed by us or by other providers, without prejudice to our right of recourse against them. We may be released from all or part of our liability by proving that the failure to perform is attributable to you, that it is due to a third party unconnected with the contract and is unforeseeable and insurmountable, or that it results from an event of force majeure.

We are not liable for damage resulting from the use of third-party sites or tools, nor for the use you make of purely editorial information.

In respect of business users, our liability is limited to direct and foreseeable damage and may not exceed the amount paid in respect of the order concerned.

ARTICLE 18 – INDEMNITY (BUSINESS USERS)

If you use the Services in the course of a business activity, you undertake to indemnify us against any third-party claim resulting from your breach of these Terms, from a breach of the law or from an infringement of third-party rights.

This article does not apply to consumers.

ARTICLE 19 – SEVERABILITY

If any provision of these Terms is held to be unlawful or unenforceable, it shall be deemed unwritten and the remaining provisions shall continue to apply in full.

ARTICLE 20 – WAIVER AND ENTIRE AGREEMENT

A failure to rely on any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with the policies to which they refer, constitute the entire agreement between you and us regarding the use of the Services.

ARTICLE 21 – ASSIGNMENT

You may not assign these Terms or the rights and obligations arising from them without our prior written consent.

We may assign these Terms in the context of a restructuring or a transfer of business, provided that such assignment does not reduce the safeguards from which you benefit. You will be informed of any such assignment.

ARTICLE 22 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by French law.

If you reside in another Member State of the European Union, you retain the benefit of the more protective mandatory provisions of the law of your country of residence.

Prior complaint. In the event of difficulty, please contact us first at contact@harold-paris.com.

Consumer mediation. In accordance with Article L. 612-1 of the French Consumer Code, you may use the following mediation service free of charge:

You may also file a complaint on the European online dispute resolution platform: https://ec.europa.eu/consumers/odr

Jurisdiction. Failing an amicable solution, a consumer may bring proceedings either before the French courts or before those of their place of domicile.

ARTICLE 23 – AMENDMENT OF THE TERMS

We may amend these Terms. The version in force may be consulted at any time on this page, together with its update date.

Any material change will be notified to you and will take effect on the date indicated in the notification. Changes do not apply to orders already placed, which remain governed by the terms in force at the time of the order.

ARTICLE 24 – CONTACT DETAILS

For any question relating to these Terms of Use:

Harold (Société Des Boutiques, SARL with share capital of €6,000) 32 rue des Blancs Manteaux, 75004 Paris, France Email: contact@harold-paris.com Telephone: +33 1 44 54 35 10 Paris Trade and Companies Register: 511 446 908 Intra-Community VAT: FR71511446908