Refund policy
Return period
You have 14 days from receipt of your order to request a return.
For purchases made via Click & Collect, you have 14 days from the date of purchase to request an exchange or an in-store credit note. After this period, no request can be processed.
Conditions of acceptance
To be accepted, the item must be in the same condition in which you received it: unworn, unwashed, unironed, unaltered, unsoiled, with its original tags and in its original packaging. The receipt or proof of purchase will also be required.
How to make a return
Contact us at contact@harold-paris.com, stating your order number and the reason for your request (return, refund or exchange).
Our customer service team will provide you with the steps to follow and the return address:
Harold Paris (Société des Boutiques) 32 rue des Blancs Manteaux 75004 Paris France
Items sent back without a prior request will not be accepted.
Return shipping costs are at your expense. No restocking fee is charged. Transport is carried out under your responsibility: we recommend keeping your proof of dispatch and packing the items carefully.
Refund
We will inform you by email as soon as your return has been received and inspected.
If the return is accepted, the refund will be issued to your original payment method no later than 14 days after receipt of the items, and generally within 5 to 10 working days. The refund covers the price of the items as well as the outbound delivery costs at the standard rate.
The time taken for the refund to appear on your account then depends on your bank or card issuer. If more than 15 working days have passed since our refund confirmation, please write to us at contact@harold-paris.com.
Exchanges
In the event of an exchange, the return shipping costs for the original item remain at your expense; we will send you the new item with no shipping charge.
The fastest way to obtain the item you want, however, is to return your order for a refund and place a new order in parallel.
Defective, damaged or incorrect items
Please check your order upon receipt. If an item is defective, damaged, or if you have received an item different from the one ordered, contact us immediately at contact@harold-paris.com.
If a parcel is visibly damaged or already open on delivery, report your reservations to the carrier and to our customer service team within 3 days of receipt.
In these situations, the costs of return and reshipment are borne entirely by us.
Items excluded from returns
In accordance with Article L. 221-28 of the French Consumer Code, the following may not be returned or exchanged:
- underwear and fragrances unsealed after delivery, for reasons of hygiene and health protection;
- personalised or made-to-measure items;
- gift cards.
Items purchased on promotion or in the sales benefit from the same return and refund conditions as items sold at full price.
Right of withdrawal
For any order placed on harold-paris.com, you have a right of withdrawal of 14 days from the day after receipt, without having to give a reason for your decision.
You may exercise this right by writing to us at contact@harold-paris.com or by returning the withdrawal form attached to our general terms and conditions of sale and printed at the foot of your invoice. The items must then be returned to us within 14 days of this notification.
The right of withdrawal does not apply to legal entities, nor to purchases made via Click & Collect, the latter being treated as in-store purchases.
Contact us
For any question relating to a return: contact@harold-paris.com