Refund policy
This translation is provided for information purposes only. In the event of any discrepancy, the French version prevails.
Return period
You have 14 days from receipt of your order to request a return.
For purchases made via Click & Collect, you have 14 days from the date of purchase to request an exchange or a store credit. After that period, no exchange or store credit request can be processed. This time limit does not affect the statutory guarantees, which remain applicable in all cases.
Conditions of acceptance
To be accepted, the item must be in the same condition in which you received it: unworn, unwashed, unironed, unaltered, unsoiled, with its original tags and in its original packaging. Proof of purchase or the receipt will also be required.
How to make a return
Contact us at contact@harold-paris.com, quoting your order number and the reason for your request (return, refund or exchange).
Our customer service team will then provide you with the procedure to follow and the return address:
Harold Paris (Société des Boutiques)
32 rue des Blancs Manteaux
75004 Paris — France
Please contact us before sending anything back: without a prior request, we cannot guarantee that your return will be processed promptly.
Return costs are borne by you. No restocking fee is charged. Shipping is carried out under your responsibility: we recommend that you keep your proof of postage and pack the items carefully.
Refund
We will inform you by email as soon as your return has been received and checked.
If the return is accepted, the refund is issued to your original payment method within 14 days of receipt of the items at the latest, and generally within 5 to 10 working days. The refund covers the price of the items as well as the outbound delivery costs at the standard rate.
The time it then takes to appear in your account depends on your bank or card issuer. If more than 15 working days have passed since our refund confirmation, please write to us at contact@harold-paris.com.
Exchanges
In the event of an exchange, the cost of returning the original item remains payable by you; we will ship the new item to you free of delivery charges.
The quickest way to obtain the item you want, however, is to return your order to us for a refund and place a new order in parallel.
Faulty, damaged or incorrect items
Please check your order as soon as you receive it. If an item is faulty or damaged, or if you have received an item different from the one ordered, contact us immediately at contact@harold-paris.com.
If the parcel is visibly damaged or has already been opened on delivery, register your reservations with the carrier and with our customer service team within 3 days of receipt.
In these situations, the costs of return and re-shipping are borne entirely by us.
Items excluded from returns
In accordance with Article L. 221-28 of the French Consumer Code, the following may be neither returned nor exchanged:
- underwear and perfumes unsealed after delivery, for reasons of hygiene and health protection;
- personalised or made-to-measure items;
- gift cards.
Items purchased on promotion or in the sales benefit from the same return and refund conditions as items sold at full price.
Right of withdrawal
For any order placed on harold-paris.com, you have a right of withdrawal of 14 days from the day after receipt, without having to give any reason for your decision.
You may exercise this right by writing to us at contact@harold-paris.com or by returning to us the withdrawal form attached to our terms and conditions of sale and reproduced at the foot of your invoice. The items must then be returned to us within 14 days of that notification.
The right of withdrawal does not apply to legal entities or to purchases made via Click & Collect, the latter being treated as an in-store purchase.
Contact us
For any question relating to a return: contact@harold-paris.com