Frequently Asked Questions
Welcome to Harold's FAQ page, your men's ready-to-wear store located in the heart of the Marais in Paris. Here you will find answers to the most frequently asked questions. If you do not find your answer, please do not hesitate to contact us.
1. Orders & Payments
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express) and Shop Pay. In-store, we also accept cash payments.
Can I modify or cancel my order after confirmation?
If your order has not yet been shipped, you can quickly contact us at contact@harold-paris.com or by phone at 01.44.54.35.10 for any modification or cancellation.
Can I get an invoice for my order?
Yes, an invoice is sent by email after each purchase. You can also contact us for any specific request.
2. Shipping & Delivery
What are the delivery times?
Delivery times vary depending on your location:
- Mainland France: 2 to 5 business days
- Europe: 3 to 7 business days
- International: No delivery outside Europe
What are the delivery fees?
Delivery fees are free for orders over 100 euros, only for purchases made in France with delivery to a Pickup Point, regardless of the amount of your purchases.
For any delivery outside Pickup Points, delivery fees are calculated at checkout based on the destination. They will be charged in addition to your order.
Do you deliver internationally?
No, we do not yet deliver internationally. For any inquiries, please contact us at: contact@harold-paris.com
Can I pick up my order in-store?
Yes, you can select the "In-store Pickup" option when placing your order online. An email will be sent to you as soon as your order is ready.
3. Returns & Exchanges
What is your return policy?
You have 14 days after receiving your order to make a return. Items must be in their original condition, unworn, and with their tags.
For Click & Collect products, the 14 days apply from the date of purchase. See the Terms and Conditions.
How do I make a return?
When you placed your order, the details were provided on paper with your delivery note. If this is not the case, please send us an email at contact@harold-paris.com specifying your order number. We will provide you with detailed instructions.
Are return shipping costs my responsibility?
Yes, except in cases of our error or defective products.
Can I exchange an item?
Yes, if the product has not been worn and all tags are still attached. You can exchange this product for a different size, subject to availability, or for another product of equal or higher price. Otherwise, the original receipt must be matched with another item. Contact us for more information and to arrange an exchange.
Can I get an invoice for my order?
Yes, an invoice is sent by email after each purchase. You can also contact us for any specific requests.
4. Products & Availability
What types of products do you offer?
Harold Paris selects men's ready-to-wear pieces combining elegance and modernity. You will find the following product categories in our store and on our website:
Tops :
Sweaters & Cardigans, Sweatshirts, Shirts, Overshirts, T-shirts & Polos, Jackets, Coats, Parkas & Trench coats
Bottoms :
Dress pants, Chinos, Jeans, Shorts, Swimwear
Suits & Blazers :
Suit pants, Blazers, Vests
Accessories :
Caps, Socks, Gloves, Beanies, Scarves, Belts, Ties, Bow ties, Suspenders, Sunglasses, Small leather goods
Shoes :
Sandals, Sneakers, Dress shoes
Bags :
Backpacks, Shoulder bags, Travel bags, Fanny packs, Other bags
Home :
Home fragrance, Throws, Candles, Decorations
Which brands are available at Harold Paris?
We offer a curated selection of French and international brands, recognized for their quality and style.
Among them, you will find: Freitag, Les Deux, Samsøe Samsøe, Revolution, Drykorn, Selected, Paolo Vitale, Le Galion
Are the items online available in store?
Yes, for the most part. However, availability may vary. Feel free to contact us to check availability.
However, not all items available in store are necessarily available on our website. Visit our store to not miss out.
How do I know my size?
We have written an article for you on our blog “Men's Clothing Size Guide: How to Choose Your Clothes Well at Harold?”. You will find all the necessary advice to know your size.
On each product page, you will find the available sizes according to each brand's system. For any questions, contact us by email or phone. We will do our best to answer your questions.
Will out-of-stock items be restocked?
Some items are restocked, others are limited editions. Sign up for our newsletter to be informed about restocks.
5. Contact & Customer Service
Where is the Harold Paris store located?
Our store is located at 32 rue des Blancs Manteaux 75004 Paris, right in the heart of the Marais in Paris.
What are your opening hours?
We welcome you:
- Monday: by appointment
- Tuesday to Saturday: 11am - 7:30pm
- Sunday: 2pm - 7pm
How can you contact us?
You can reach us:
- By email: contact@harold-paris.com
- By phone: 01.44.54.35.10
- In store: 32 rue des Blancs Manteaux 75004 Paris
If you have any other questions, feel free to write to us or come visit us in the store!
Harold – The men's wardrobe, in the heart of Paris.