GENERAL TERMS AND CONDITIONS OF SALE

Last updated: 31 August 2026

ARTICLE 1 – IDENTIFICATION OF THE SELLER

The website harold-paris.com (hereinafter "the Site") is published by Société Des Boutiques, a limited liability company (SARL) with share capital of €6,000, whose registered office is located at 32 rue des Blancs Manteaux, 75004 Paris, registered with the Paris Trade and Companies Register under number 511 446 908, intra-Community VAT number FR71511446908 (hereinafter "Société des Boutiques").

Telephone: +33 (0)1 44 54 35 10 Email: contact@harold-paris.com

All orders placed on the Site are subject to these general terms and conditions of sale. Société des Boutiques reserves the right to amend them at any time; the version applicable to a transaction is the one published online on the Site at the time the order is placed.

ARTICLE 2 – THE CUSTOMER

The Customer declares that they are a natural person at least 18 years of age with the legal capacity to place an order on the Site, or that they hold parental authorisation.

When entering their personal data in the "My Account" section, the Customer must ensure that the mandatory data provided is accurate and complete. In the event of an error in the recipient's details, Société des Boutiques may not be held liable for any inability to deliver the product.

Société des Boutiques reserves the right to suspend the processing of an order showing serious indications of fraud for the time needed to carry out the necessary checks. The Customer will be informed by email and invited to provide any relevant supporting documents.

ARTICLE 3 – THE PRODUCTS

The products offered for sale are those described on the Site. Société des Boutiques takes the greatest care in presenting and describing its products. It is nevertheless possible that non-substantial errors may appear, which the Customer acknowledges and accepts.

Should the product delivered not conform to its description, the Customer may exercise their right of withdrawal under the conditions of Article 8, or invoke the legal guarantee of conformity under the conditions of Article 9.

ARTICLE 4 – THE ORDER

Placing an order on the Site follows a series of steps that the Customer must validate. Before finally confirming the order, the Customer may check its details and total price and correct any errors.

Any confirmed order constitutes a contract of sale and acceptance of all these general terms and conditions of sale.

Société des Boutiques reserves the right to refuse an order from a Customer with whom there is a dispute or a payment incident relating to a previous order, or whose order would contravene these terms. The Customer will be informed by email.

A confirmation email summarising the order (products, price, quantity, availability) will be sent to the Customer. The Customer accepts the use of email for this purpose. The invoice is enclosed with the delivery or sent by email.

ARTICLE 5 – PRICE AND PAYMENT TERMS

5.1 – Price

Product prices are stated in euros, inclusive of all taxes and exclusive of delivery costs. The total price of the order, including delivery costs, is shown in the basket before validation.

Société des Boutiques reserves the right to change its prices at any time. Products are invoiced on the basis of the rates in force at the time the order is registered, subject to availability.

Deliveries outside the European Union (United Kingdom, Switzerland and other destinations): prices are adjusted to exclude French VAT. Any customs duties, import taxes and clearance fees remain payable by the recipient and are settled directly with the carrier at the time of delivery.

5.2 – Payment

Products are payable in full on the day the order is placed, by bank card. Payment is made via the secure interface provided by Stripe, which ensures the security and recording of the payment order.

Providing their bank card number constitutes authorisation by the Customer to debit their account for the amount of the products ordered. The data recorded and retained by Société des Boutiques constitutes proof of the order; the data recorded by the payment provider constitutes proof of the financial transactions.

ARTICLE 6 – DELIVERY

6.1 – Delivery areas

Société des Boutiques delivers to mainland France, throughout the European Union, the United Kingdom and Switzerland. Any other destination is subject to a quote on request.

Full details of rates, timeframes and customs handling are set out in our shipping policy.

Delivery is made to the address indicated by the Customer. This must be a residential or work address: delivery is not possible to hotels or post office boxes.

6.2 – Timeframes

The timeframes indicated are average processing and dispatch times, given for guidance only. In accordance with Article L. 216-1 of the French Consumer Code, delivery takes place no later than thirty days after conclusion of the contract, unless a different period has been expressly agreed.

If this period is exceeded, the Customer may, after giving formal notice that has remained without effect, terminate the contract under the conditions of Article L. 216-6 of the French Consumer Code and obtain a refund of the sums paid.

For these timeframes to be met, the Customer must have provided accurate and complete information (street number, building, staircase, access codes, name on the intercom, etc.).

6.3 – Receipt

If a parcel is damaged, already open or incomplete, the Customer is invited to raise reservations with the carrier and to inform Société des Boutiques within 3 days of receipt, by any means.

This formality is not a condition for exercising the legal guarantees, which remain available to the Customer in all cases.

ARTICLE 7 – RETURNS, EXCHANGES AND REFUNDS

7.1 – Period

The Customer has 14 days from receipt of their order to request a return.

For purchases made via Click & Collect, the Customer has 14 days from the date of purchase to request an exchange or an in-store credit note.

7.2 – Conditions

Items must be returned in the same condition in which they were received: unworn, unwashed, unironed, unaltered, unsoiled, with their original tags and in their original packaging. The receipt or proof of purchase is required.

7.3 – Procedure

All return requests are made by email to contact@harold-paris.com, stating the order number and the reason for the request. Customer service will provide the steps to follow and the return address.

Return shipping costs are borne by the Customer. No restocking fee is charged. Transport of returned items is carried out under the Customer's responsibility, and the Customer is advised to keep their proof of dispatch.

7.4 – Refund

The refund is issued to the original payment method no later than 14 days after receipt of the items, and generally within 5 to 10 working days. It covers the price of the items as well as the outbound delivery costs at the standard rate.

7.5 – Exchanges

In the event of an exchange, the return shipping costs for the original item remain payable by the Customer; Société des Boutiques will send the new item with no shipping charge.

7.6 – Defective, damaged or incorrect items

If an item delivered is defective, damaged or different from the one ordered, the Customer should contact customer service at contact@harold-paris.com. In this case, the costs of return and reshipment are borne entirely by Société des Boutiques.

7.7 – Excluded items

In accordance with Article L. 221-28 of the French Consumer Code, the following may not be returned or exchanged:

• underwear and fragrances unsealed after delivery, for reasons of hygiene and health protection;
• personalised or made-to-measure items;
• gift cards.

Items purchased on promotion or in the sales benefit from the same return and refund conditions as items sold at full price.

ARTICLE 8 – RIGHT OF WITHDRAWAL

8.1 – Principle

For any order placed at a distance on the Site, the Customer acting as a consumer has a withdrawal period of 14 days from the day after receipt of the product, without having to give reasons for their decision or bear any cost other than that of returning the goods.

Where the period expires on a Saturday, Sunday or public holiday or non-working day, it is extended to the next working day.

This right does not apply to purchases made via Click & Collect, which are treated as in-store purchases, nor to the products listed in Article 7.7.

8.2 – How to exercise this right

The Customer may exercise their right of withdrawal by any unambiguous statement, in particular:

• by email to contact@harold-paris.com;
• or by using the withdrawal form appended hereto, the use of which is optional.

Use of the form is not mandatory: a simple email clearly expressing the intention to withdraw is sufficient.

8.3 – Return of the products

The Customer must return the products no later than 14 days after communicating their decision, to the following address:

Harold Paris (Société des Boutiques) 32 rue des Blancs Manteaux 75004 Paris France

The direct costs of return are borne by the Customer. Products must be properly protected, in their original packaging or similar packaging, in perfect resaleable condition, together with their accessories and documentation.

The Customer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and proper functioning.

8.4 – Refund

Société des Boutiques will refund all sums paid, including standard delivery costs, no later than 14 days from the date on which it is informed of the decision to withdraw.

It may, however, withhold the refund until the goods have been recovered or until the Customer has provided proof of dispatch, whichever occurs first.

The refund is made using the same means of payment as that used for the initial transaction, unless the Customer expressly agrees to another means. If the Customer expressly chose a more expensive delivery method than the standard method offered, only the costs corresponding to the standard method are refunded.

ARTICLE 9 – LEGAL GUARANTEES

The consumer has a period of two years from delivery of the goods to obtain the application of the legal guarantee of conformity in the event that a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity, not the date on which it appeared.

The legal guarantee of conformity entails an obligation to provide all updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract with a full refund against return of the goods, if:

• the trader refuses to repair or replace the goods;
• the repair or replacement of the goods takes place after a period of thirty days;
• the repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;
• the non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. In that case, the consumer is not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining term of the guarantee until the repaired goods are delivered.

The rights set out above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs the application of the legal guarantee of conformity in bad faith is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect, and no more than twenty years from the day the goods were delivered. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.

To invoke either of these guarantees, the Customer should contact customer service at contact@harold-paris.com. The costs of returning the non-conforming product are borne by Société des Boutiques.

ARTICLE 10 – MEDIATION AND DISPUTE RESOLUTION

10.1 – Prior complaint

In the event of difficulty, the Customer is invited to contact customer service first at contact@harold-paris.com in order to seek an amicable solution.

10.2 – Consumer mediation

In accordance with Article L. 612-1 of the French Consumer Code, the Customer acting as a consumer may use the following mediation service free of charge:

[NAME OF MEDIATOR — TO BE COMPLETED] [Postal address] [Website]

The Customer may also file a complaint on the European online dispute resolution platform: https://ec.europa.eu/consumers/odr

10.3 – Applicable law and jurisdiction

These general terms and conditions of sale are governed by French law.

A Customer acting as a consumer and residing in another Member State of the European Union retains the benefit of the more protective mandatory provisions of the law of their country of residence, and may bring proceedings either before the French courts or before those of their place of domicile.

ARTICLE 11 – PERSONAL DATA

The data collected when an order is placed is necessary for the management of the transaction and the performance of the contract. It may be communicated, in whole or in part, to the service providers involved in fulfilling the order (carriers, payment provider), as well as to bodies responsible for preventing bank card fraud.

In accordance with Regulation (EU) 2016/679 (GDPR) and French Law No. 78-17 of 6 January 1978 as amended, the Customer has the right to access, rectify, erase, restrict, object to and port the data concerning them. These rights may be exercised at contact@harold-paris.com.

The Customer also has the right to lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).

Order data is retained for the time necessary to perform the contract and to comply with legal retention obligations, in particular accounting obligations.

Cookies: audience measurement and advertising cookies may be placed while browsing the Site. They are only placed after the Customer's consent has been obtained, and consent may be withdrawn at any time via the cookie management tool accessible from the Site.

---

ANNEX – WITHDRAWAL FORM

(Optional form. Complete and return only if you wish to withdraw from the contract.)

For the attention of: Harold Paris (Société des Boutiques), 32 rue des Blancs Manteaux, 75004 Paris, France — contact@harold-paris.com

I hereby give notice of my withdrawal from the contract for the sale of the goods below:

Product reference(s): ________________________________________________

Ordered on ________________________ / received on ________________________

Order number: ________________________

Name of consumer(s): ________________________________________________

Address of consumer(s): ______________________________________________

Signature (only if sent on paper):

Date: