Frequently Asked Questions
Welcome to Harold's FAQ page, your men's ready-to-wear store located in the heart of the Marais in Paris. Here you will find answers to the most frequently asked questions. If you do not find your answer, please do not hesitate to contact us.
1. Orders & Payments
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express) and Shop Pay. In-store, we also accept cash payments.
Can I modify or cancel my order after confirmation?
If your order has not yet been shipped, you can quickly contact us at contact@harold-paris.com or by phone at 01.44.54.35.10 for any modification or cancellation.
Can I get an invoice for my order?
Yes, an invoice is sent by email after each purchase. You can also contact us for any specific request.
2. Shipping & Delivery
What are the delivery times?
Delivery times vary depending on your location:
- Mainland France: 2 to 5 business days
- Europe: 3 to 7 business days
- International: 5 to 10 business days
What are the delivery fees?
Delivery fees are calculated at the time of payment based on the destination and the chosen delivery method.
Do you deliver internationally?
Yes, we deliver to many countries around the world. Shipping costs are your responsibility.
Can I pick up my order in-store?
Yes, you can select the "In-store pickup" option when placing your online order. An email will be sent to you as soon as your order is ready.
3. Returns & Exchanges
What is your return policy?
You have 14 days after receiving your order to make a return. Items must be in their original condition, unworn, and with their tags.
How do I make a return?
Send us an email at contact@harold-paris.com specifying your order number. We will provide you with detailed instructions.
Are return shipping costs my responsibility?
Yes, except in cases of our error or defective products.
Can I exchange an item?
Yes, if the product has not been worn and still has all the attached tags. You can exchange this product for a different size, subject to availability, or for another product of equal or higher price. Otherwise, the original receipt must be matched with another item. Contact us for more information and to arrange an exchange.
Can I get an invoice for my order?
Yes, an invoice is sent by email after each purchase. You can also contact us for any specific requests.
4. Products & Availability
What types of products do you offer?
Harold Paris selects men's ready-to-wear pieces combining elegance and modernity. You will find the following product categories in our store and on our website:
Tops
Sweaters & Cardigans
Sweatshirts
Shirts
Overshirts
T-shirts & Polos
Jackets
Coats
Parkas & Trench coats
Bottoms
Dress pants
Chinos
Jeans
Shorts
Swimwear
Suits & Blazers
Suit pants
Blazers
Vests
Accessories
Caps
Socks
Gloves
Beanies
Scarves
Belts
Ties
Bow ties
Suspenders
Sunglasses
Small leather goods
Shoes
Sandals
Sneakers
Dress shoes
Bags
Backpacks
Shoulder bags
Travel bags
Fanny packs
Other bags
Home
Home fragrance
Throws
Candles
Decorations
Which brands are available at Harold Paris?
We offer a curated selection of French and international brands, recognized for their quality and style.
Among them, you will find: Les Deux, Samsoe, Revolution, Drykorn, Selected, Paolo Vitale, Le Galion
Are the online items available in-store?
Yes, for the most part. However, availability may vary. Feel free to contact us to check availability.
However, not all items available in-store are necessarily available on our website. Visit our store to make sure you don’t miss anything.
How do I know my size?
We have written an article for you on our blog titled “Men’s Clothing Size Guide: How to Choose Your Clothes at Harold?” You will find all the necessary advice to know your size.
On each product page, you will find the available sizes according to each brand’s system. For any questions, contact us by email or phone. We will do our best to answer your questions.
Will out-of-stock items be restocked?
Some items are restocked, others are limited editions. Sign up for our newsletter to be informed about restocks.
5. Contact & Customer Service
Where is the Harold Paris store located?
Our store is located at 32 rue des Blancs Manteaux 75004 Paris, right in the heart of the Marais in Paris.
What are your opening hours?
We welcome you:
- Monday: by appointment
- Tuesday to Saturday: 11am - 7:30pm
- Sunday: 2pm - 7pm
How can you contact us?
You can reach us:
- By email: contact@harold-paris.com
- By phone: 01.44.54.35.10
- In store: 32 rue des Blancs Manteaux 75004 Paris
If you have any other questions, feel free to write to us or come visit us in the store!
Harold – The men's wardrobe, in the heart of Paris.